We are dedicated to delivering the auto parts you need to your door as efficiently as possible. As a professional supplier of diesel truck emission system accessories, DieselPerf continuously refines our shipping services to ensure reliable, timely delivery that meets your expectations for speed and security.
To minimize costs and ensure smooth delivery, follow these tips when providing your address:
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Accuracy: Double-check your shipping address for errors before placing an order.
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Residential vs. Business Classification: If your business operates from a residential location, it will be classified as a residential address, and delivery fees will be charged accordingly.
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Contact Information: Provide an accurate phone number. Carriers may need to reach you to verify delivery details—failure to do so could cause delays.
We ship orders as items become available, so you may receive multiple shipments for a single order. No additional shipping fees will be charged for these separate shipments.
We collaborate with leading carriers including USPS, UPS, FedEx, DHL, and Amazon Logistics. We prioritize shipping from the nearest warehouse (U.S. or Hong Kong facilities) to your location. While most orders are delivered within 5–15 business days, inventory availability varies—items shipped directly from manufacturers or requiring transfer may take longer.
If you receive damaged items, incomplete orders, or suspect issues, take these steps immediately:
- Clearly note the damage/missing items on the delivery receipt before signing.
- Retain your copy of the delivery receipt.
- Contact our customer service team within 2 business days (email: service@DieselPerf.com; phone: +13250131608/+85253810098).
- Keep all damaged packaging materials for inspection.
- Take photos of the damaged items and packaging to support your claim.
In rare cases of lost shipments, we work directly with the carrier to locate your items. Carrier dock checks typically take 2–7 business days. If found, delivery will proceed; if deemed lost, we will collaborate with you to find a satisfactory resolution (e.g., replacement or refund).
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Order Processing: Our warehouses aim to process and dispatch orders within 1–2 business days.
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Transit Time: Most items ship from U.S. warehouses, with common carrier delivery taking 1–10 business days (ground shipping typically 7–10 business days). Items from manufacturers or international locations may have longer transit times.
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Holiday Impact: Allow extra time for delivery during major holidays. Our warehouses observe Christmas, New Year’s Day, Memorial Day, 4th of July, Labor Day, and Thanksgiving. Carriers may have additional holiday observances.
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Force Majeure: Unforeseen events (e.g., natural disasters, global disruptions) may extend shipping times beyond standard estimates.
For further questions, contact our support team during business hours (Monday–Friday, 9:00 AM–6:00 PM).
Shipping Methods And Delivery Time
| Shipping to |
Shipping Method |
Delivery Time |
Price |
| United States |
Standard Shipping |
6-10 Working Days |
A shipping fee of $7.00 applies to orders from $0.00 to $49.99; orders of $50.00 and above enjoy free shipping
|
| Canada |
Standard Shipping |
6-10 Working Days |
$25
|
Overview of Our Shipping Policy
Our Shipping Policy is designed to provide you with fast and reliable delivery options. We understand that receiving your order promptly is important, so we strive to ensure your products reach you in a timely manner. Our policy outlines the different shipping methods available, their associated costs, and the expected delivery times. Because clear communication is vital, we encourage our customers to review this policy to understand how shipping works for their orders.
Shipping Rates and Options
We offer various shipping options to cater to your needs. Depending on your location and the items ordered, you can choose standard, express, or expedited shipping. Each option has a corresponding cost, which we transparently display during the checkout process. Understanding these rates will help you make informed decisions about your shipping preferences. Furthermore, we often offer promotions or free shipping on orders above a certain amount, so keep an eye out for these deals!
International Shipping Considerations
For our international customers, our Shipping Policy includes crucial information about customs, duties, and potential delays. When you order from outside of our country, your package may be subject to customs fees, and delivery times can vary greatly. Therefore, it is essential to understand that while we strive to provide timely service, international shipping can sometimes take longer due to factors beyond our control. We recommend checking local regulations to ensure smooth delivery of your order.
